Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record. Stand at designated station greeting and assisting guests. Prepares shift cash report, balancing payments and disbursements with computer total, preparing the drop envelope for shift end, and balancing accounts.Īnswers phones within 3 rings and able to perform all duties of Reservations/PBX Agent.įull knowledge of Club Soboba and able to assist its guests. Responsible for maintaining a consistent and regular attendance record. Posts charges to guest accounts and processes payment of accounts.Įnsures a maximum level of service and satisfaction is achieved and maintained. Responds to guest requests, complaints or inquiries courteously and promptly.Įnters changing reservation information into computer system. Maintains a working knowledge of the Company’s property, as well as special events on and near property, in order to advise guests of same, whenever possible Responsible for providing accurate, timely information to guests about Hotel policies, services and amenities, ensuring optimum guest service and satisfaction.
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